Handling Damages and Issues
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can assess the issue and provide an appropriate solution.
Please note that certain items are non-returnable, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Personal care products (such as beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, feel free to contact us for clarification.
Sale items and gift cards are non-returnable and non-refundable.
Exchanges
To ensure the fastest service, we recommend returning the original item first. Once your return is approved, you may place a new order for the replacement item separately.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us and we will be happy to assist you.